Privacy Policy

Motive LLC, located in London, E1 5EN, is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, and protect your personal data when you use the Motive app (“App”).

7.1 Definition and Processed Data

Personal data includes any information identifying or allowing identification of a natural person, such as name, last name, image, voice, address, email, phone number, official identification documents, etc., and/or related data such as preferences, habits, and behavior.

Data processed includes:

Information provided directly by the user or a legitimate representative through App forms, emails, or service contracts.

Data obtained from user interactions and activities.

Information derived from data analysis and research.

Data collected may include:

Name (optional)

Gender identity (optional)

Mood (optional)

Additionally, we automatically gather certain information during App usage, such as device and usage data and device information (e.g., hardware model, operating system).

7.2 Collection of Information

We collect:

Log and usage data: Service-related information recorded in log files, including IP address, device details, and activity logs.

Device data: Information about the device used to access the App, such as IP address and hardware configuration.

Mobile device access: Permission to access device features like camera or reminders.

Mobile device data: Device identifiers, operating system details.

Push notifications: Permission to send account-related notifications.

7.3 Purpose of Data Processing

We process personal data for purposes such as service provision, security, troubleshooting, and internal analysis. Users’ data is processed only with valid legal grounds and compliance with relevant obligations.

7.4 User Control and Preferences

Users may control access permissions and settings on their devices, including disabling location services and push notifications. Changes to permissions can be made in device settings.

7.5 Consent and Opt-out

Users provide consent for data processing by using our App. Opt-out options are available for certain features like push notifications.

7.6 Security Measures

We implement appropriate security measures to safeguard user data against unauthorized access, alteration, disclosure, or destruction.

7.7 Data Sharing

We may share data with trusted third parties for service provision purposes, provided they comply with data protection standards.

7.8 Data Retention

We retain user data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7.9 User Rights

Users have rights regarding their personal data, including access, correction, deletion, and objection to processing. Requests can be made through provided contact channels.

7.10 Policy Updates

This Privacy Policy may be updated periodically. Users will be notified of significant changes, and continued use of the App constitutes acceptance of the revised policy.

7.11 Contact Information

For inquiries or concerns regarding this Privacy Policy or data processing practices, please contact us at [email protected].

7.12 Data Controller

Personal data provided by users will be processed by Motive LLC.

7.13 Purposes, Methods, Legal Basis, and Storage Periods for Processing Personal Data

Provision of Requested Services:

Purpose: To respond to user requests, maintain professional relationships, provide customer service, manage invoicing and collection, conduct statistics and studies, and fulfill contractual obligations.

Data Category: Strictly necessary data specified in each service contract.

Legal Basis: Performance of contracted services.

Storage Period: For the duration of the contractual relationship, including statutory retention periods.

Legitimate Interest in Research, Information, and Service Improvement:

Purpose: Conduct scientific and statistical research to improve future services, and send information and promotions related to Motive services.

Legal Basis: Legitimate interest.

Opt-out: Users can unsubscribe from communications at any time.

Sending of Information and Commercial Communications:

Purpose: Send commercial communications from third parties related to contracted services.

Legal Basis: Express consent.

Opt-out: Users can unsubscribe from communications as per provided process.

Data Recipients:

User information will be treated confidentially and shared only with necessary companies for service contracting purposes, such as banks for payment services.

Suppliers with access to personal data have signed confidentiality contracts.

Personal data may be shared with public administrations and private entities to comply with legal obligations.

7.14 Minors

The App is intended for adults; Motive is not responsible for minors’ use of the App. Motive does not knowingly collect information from minors without parental consent. If a minor is detected using the App, their information will be deleted, and the competent authority will be notified. Users are requested to report any unauthorized minor usage to Motive for appropriate action.

7.15 International Transfers

Motive App is accessible globally, with the company headquartered in Bangladesh. By engaging with Motive, users acknowledge and explicitly consent to the transfer of their provided personal data to Bangladesh, implying an international data transfer. Motive assures users that their data will be treated with adequate safeguards and maintained securely in compliance with the prevailing data protection regulations of the user’s country of residence.

Motive performs the following international transfers of user data:

Google Inc.: For storage, email, and navigation metric and analytics services. Users outside the United States are aware of the associated risks and consent to the transfer of their personal data.

Mixpanel Inc.: For navigation metric and analytics services. Users outside the United States are aware of the associated risks and consent to the transfer of their personal data.

These international transfers are necessary to provide the services offered by the App, as Google and Mixpanel provide essential services that are integral to the App’s functionality. Both companies are known for their robust data protection measures, ensuring that the transferred data remains secure. However, users must be informed about and consent to the associated risks, as data protection laws and enforcement may vary outside their home country.